Act! Support

• Phone Support
  Our phone lines are open Monday to Friday, 9am until 5pm, and we aim to answer every call within 1 minute. Our friendly technicians will help solve your technical problems step by step without using technical jargon.
• Remote Access
  One of the best features of our support is that remote access support comes as standard. It means we can provide one to one support directly to your computer ensuring that we solve your problem as quickly as possible, whilst answering any questions you might have along the way.
• Call Back Service
  We aim to answer all calls, but if we are busy we will take your details and guarantee to call you back as soon as possible no matter how big or small your support query.
• Support for Different Versions
  We want to ensure that everyone gets the help they need which is why we support more versions of accounts software than Swiftpage.
• Technician Request
  Spoken to us before? We pride ourselves on high standards of customer service so if you would prefer to speak to a specific technician let us know. If the requested technician is unavailable we can arrange for another member of the team to help or take your details to arrange a call back.
• Password Recovery
  The dreaded "forgot password feeling", don't worry we can reset your password within a matter of minutes.
• Pre-book Support Time
  If you know you're going to need help with certain tasks, you can book a support slot. We take pre-booked appointments at a time convenient for you to guarantee you get help when you need it.
• Online FAQ & Video Bank
  Coming Soon! We will be providing an online FAQ database and videos to help solve some of the most popular support queries we have assisted with.

Advantage Support was launched following continued requests from our customers wanting a more personal support service from a close knit team, and we now have 100s of customers using our service.

Our experienced and friendly team of technicians will go that extra mile to make sure your query is answered as quickly as possible. We answer every call in person and if a technician is not available straight away we will arrange to call you back at a time convenient for you.

Advantage Services have been awarded with the Act! Platinum Business Partner 2016 award. We are also recognised as Act! Certified Consultants (ACC), illustrating our expertise knowledge and experience of providing all our customers sufficient software and training to ensure they are getting the best service.

We also support other software including Sage 50 Accounts, Sage 50 Payroll and Sage 50 HR.