Our support service will provide you with everything you need to safeguard the smooth running of your Sage 50 Accounts software. Our one-to-one service means we can focus on your individual needs and communicate in the most convenient way for you.
- Phone Support
Our phone lines are open Monday to Friday, 9am until 5pm, and we aim to answer every call within 1 minute. Our friendly technicians will help solve your technical problems step by step without using technical jargon.
- Remote Access
One of the best features of our support is that remote access support comes as standard. It means we can provide one to one support directly to your computer ensuring that we solve your problem as quickly as possible, whilst answering any questions you might have along the way.
- E-mail Support
Sometimes phoning isn't convenient and you want to get on with running your business. You can e-mail us at a time convenient for you and we'll aim to get back to you within 3 hours working hours with a solution.
- Call Back Service
We aim to answer all calls, but if we are busy we will take your details and guarantee to call you back as soon as possible no matter how big or small your support query.
- Support for Different Versions
We want to ensure that everyone gets the help they need which is why we support more versions of accounts software than Sage.
- Technician Request
Spoken to us before? We pride ourselves on high standards of customer service so if you would prefer to speak to a specific technician let us know. If the requested technician is unavailable we can arrange for another member of the team to help or take your details to arrange a call back.
- Password Recovery
The dreaded "forgot password feeling", don't worry we can reset your password within a matter of minutes.
- Pre-book Support Time
If you know you're going to need help with technical accounts task, such as linking it to Sage Payroll book a support slot. We take pre-booked appointments at a time convenient for you to guarantee you get help when you need it.
- Data Repair
Data corruption can be a massive worry, but not anymore. We will do our best to repair your data and get your business back on track.
- Online FAQ & Video Bank
Coming Soon! We will be providing an online FAQ database and videos to help solve some of the most popular support queries we have assisted with. Check out our FAQ and videos to see if they can help.
Advantage Support was launched following continued requests from our customers wanting a more personal support service from a close knit team, and we now have 100s of customers using our service.
Our experienced and friendly team of technicians will go that extra mile to make sure your query is answered as quickly as possible. We answer every call in person and if a technician is not available straight away we will arrange to call you back at a time convenient for you.
Advantage Services have been the leading Sage Partner provider of training every year since 2006. We have been awarded with the Sage 50 Accounts Partner of the Year award since 2011, as well as the Sage Platinum Partner Status, which is a scheme that recognises and rewards those leading Business Partners that provide outstanding customer service, adopt a fully collaborative approach to joint business planning and achieve strong sales performance.
We also support other software including Sage 50 Payroll, Sage 50 HR and Act!.
System and Business Review booking
